Reference

Terms That Cover Your 399bte Account

These terms set out what you agree to when you open and use a 399bte account. Access to our platform depends on your local law and eligible regions — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredSubject to change with notice

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What These Terms Actually Cover

399bte Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 399bte, you confirm that you meet the eligibility requirements for your region and that you are accessing the platform where it is permitted under local law. These terms apply to every action you take on the platform — logging in, depositing

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through bKash, Nagad, or Rocket, placing wagers, withdrawing funds, and contacting support. We may update these terms when our services change or when regulatory requirements shift. When that happens, we post the revised version here and the updated terms take effect from the date shown. Continued
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use of your account after that date means you accept the changes. If you disagree with a revision, the right step is to stop using the account and contact support to close it. We do not apply new terms retroactively to transactions already settled. Your account
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wallet reflects only confirmed, cleared transactions — a pending bKash or Nagad transfer does not count as available balance until it clears on our end. These terms sit alongside any specific promotion or competition rules we publish separately; where there is a conflict, the specific rules
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for that promotion apply to that promotion only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team handles terms-related queries through the channels below. We aim to respond to written queries within one business day.

Live Chat Open the chat widget from any page on 399bte to ask about account terms, wallet rules, or eligibility questions in real time.

Email Support Send a written query to our support address for terms clarifications, account closure requests, or formal complaints about how rules were applied.

Help Centre Our help centre covers common terms questions — account limits, wallet verification steps, and what happens when access is restricted in your region.

HOW WE OPERATE

How 399bte Handles Your Account Data

We hold account data only as long as it is needed for the purpose it was collected — transaction records, wallet verification steps, and login history each have their own retention period. You can request a summary of what we hold on your account by contacting support in writing. Account security relies on the mobile number you register with; if that number changes, update it through account settings before your next bKash or Nagad deposit so wallet verification stays linked correctly.

Data Retention

Transaction and wallet records are kept for the period required by applicable rules. You may request details of what is held on your account at any time.

Account Security

Your account is tied to your registered mobile number. OTP verification on login protects access — never share your OTP with anyone, including support staff.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage these in your browser settings.

Change Requests

To update registered details, correct account information, or request account closure, contact support via live chat or email with your account ID ready.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to accounts, wallets, and access in Bangladesh.

These terms apply to anyone who opens or uses a 399bte account. Access depends on your local law and eligible region — it is your responsibility to check whether using the platform is permitted where you are.

We post updated terms here with the effective date. Continuing to use your account after that date means you accept the revised terms. If you disagree, contact support to close your account before the date shown.

Yes. Every transaction through bKash, Nagad, or Rocket is covered by these terms from the moment you initiate the transfer. Pending transfers do not count as available balance until they clear on our platform.

Contact support in writing via email or live chat with your account ID. We will confirm what data we hold and the retention period that applies to each category of information.

Yes. Access may be restricted if your region becomes ineligible, if we identify a breach of these terms, or if verification of your wallet or identity cannot be completed. Support can explain the specific reason in your case.

Promotions and competitions have their own rules published separately. Where those rules conflict with these general terms, the promotion-specific rules apply to that promotion only — these terms cover everything else.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your 399bte Account

Reach Us About These Terms

How 399bte Handles Your Account Data

Data Retention

Account Security

Cookie Use

Change Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if the terms change after I open my account?

03 Do these terms cover my bKash and Nagad deposits?

04 How do I request a copy of the data held on my account?

05 Can my account access be restricted?

06 Where do promotion-specific rules fit alongside these terms?

Terms & Conditions

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